Return/Refund and Cancellation Policy

Payment Policy

Effective date: 09/01/2019    

Approved by: Stephanie Ota

Purpose 

To define the payment and return process 

Policy 

All supplies, devices, and products must be purchased before leaving the office. We cannot bill insurance for any durable medical equipment or products. All sales are final unless the device or product is defective. In that case, a refund will be given either by, refunding the amount back onto the credit or debit card used to make the purchase, or by refund check, if the item was purchased by cash or check. Refund check requests will be submitted to the administrative office and processed within 60 days. You can choose to pick it up once it’s complete, or we can mail it to you. 

Co-payments are due at the time of service. We gladly accept cash, check, or credit card (Visa, MasterCard, or American Express) at all clinic locations. Once insurance has processed your claims, if there is a remaining patient responsibility (deductible, co-insurance, etc), we will mail you a statement that reflects the current balance of your account at the time the statement is processed. Statements are generated and mailed the first week of each month. 

We offer three convenient payment options:

·      Online: You may select the pay now button on our website to be taken to a secure payment portal. 

·      In person: You can visit the front desk at either of our locations. 

·      By phone: Contact our billing department by calling 509-456-6917 option 2

If you have any questions regarding your statement, please call our billing department at 509-456-6917 option 2. Messages will be returned by the next business day. 

Verification/Authorization/ Approval

Stephanie Ota, Dawn Ericksen